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Terms and Conditions

Through using this website, you are deemed to have read, understood and agreed to the following terms and conditions:

 

1. About Us

These Terms & Conditions govern your use of the Baseload Supplements website (“our site”) and the purchase of products from us.

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Baseload Supplements (“we”, “us”, “our”) operates an online retail business selling nutritional supplements. We are based in the United Kingdom.

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2. Acceptance of Terms

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use our website or purchase our products.

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3. Eligibility

You must be:

  • At least 18 years old

  • Legally capable of entering a binding contract

By placing an order, you confirm that you meet these requirements.

 

4. Products & Descriptions

We aim to ensure all product descriptions, images, and information on our website are accurate. However:

  • Minor variations may occur

  • Packaging and labelling may change without notice

  • We do not guarantee that descriptions are error-free

All products are sold subject to availability.

 

5. Health Disclaimer

Baseload Supplements products are nutritional supplements, not medicines.

  • Products are not intended to diagnose, treat, cure, or prevent any disease

  • Always consult a qualified healthcare professional before using supplements, especially if you are:

    • Pregnant or breastfeeding

    • Taking medication

    • Managing a medical condition

Use products strictly according to label instructions. Individual results may vary.

 

6. Orders & Payment

  • All orders are subject to acceptance and availability

  • We reserve the right to refuse or cancel orders for any reason

  • Prices are shown in GBP and include VAT where applicable

  • Payment must be made in full at the time of order

 

7. Delivery

We aim to dispatch orders promptly, but delivery times are estimates only.

We are not responsible for:

  • Delays caused by couriers

  • Incorrect delivery details provided by the customer

Risk passes to you upon delivery.

 

8. Returns & Refunds

We comply with the Consumer Contracts Regulations.

  • You may cancel eligible orders within 14 days of receipt

  • Due to hygiene and safety reasons, opened or used products / supplements cannot be returned

  • Products must be returned unopened and in original condition

Refunds will be issued once returned items are received and inspected.

 

9. Intellectual Property

All content on this website, including:

  • Text

  • Logos

  • Images

  • Product names

is owned by or licensed to Baseload Supplements and protected by intellectual property laws. You may not copy or reuse content without written permission.

 

10. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential losses

  • Our total liability is limited to the purchase price of the product

Nothing in these terms’ limits liability for death or personal injury caused by negligence.

 

11. User Conduct

You agree not to:

  • Misuse the website

  • Attempt unauthorised access

  • Post harmful, misleading, or unlawful content

We reserve the right to restrict access if these terms are breached.

 

12. Privacy

Personal data is handled in accordance with our Privacy Policy, which forms part of these Terms & Conditions.

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13. Changes to These Terms

We may update these Terms & Conditions at any time. The version posted on our website will always be the most current.

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14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales, and UK courts have exclusive jurisdiction.

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15. Availability

The services featured on this website are only available within the Mainland United Kingdom.

 

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us via our contact us page.

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