Delivery and Returns

Delivery:

We deliver to UK Mainland only.

UK Mainland

Delivery Time: 2-3 Working Days.

Cost: We offer free delivery on all our products once purchased.

Courier Working Days: Monday – Friday.

Our couriers provide next day delivery if orders are placed between Monday – Thursday before 2pm, and Friday before 12 noon. Delivery is Monday – Friday but excludes bank holidays and weekends. Please note despite our best efforts, we cannot guarantee next day delivery, due to factors outside of our control with our couriers.

Returns and Refunds:

We hope you are happy with your purchase. If you are not fully satisfied, you may return eligible items in accordance with the policy below.

Your Right to Cancel

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your item for most products purchased online.

To exercise your right to cancel, please contact us within 14 days of delivery through our contact us page. Once you notify us, you then have a further 14 days to return the item to us.

Returns Eligibility

Returned items must be:

Unused and in original condition
Returned with original packaging where possible
Accompanied by proof of purchase

We reserve the right to reduce a refund if the item shows signs of unnecessary handling beyond what would normally be expected in a shop.

Opened Items – Opening the product and consuming a portion will affect your right to a refund, this is due to the product being considered a food item that cannot be released for hygiene reasons. Once protein products (beef, whey), tablets or capsules (creatine, BCAA) are opened they are considered used. If the product/s have been opened, you will not be entitled to a refund or exchange. We want to explicitly state we cannot therefore accept returns on opened products due to taste preferences for these reasons.

Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns of any supplement product that has been opened, unsealed, or partially used unless the item is faulty, damaged, or supplied incorrectly.

Please check your order upon arrival and contact us promptly if there are any issues.

Refunds

Once we receive and inspect your return, refunds will be processed to the original payment method within 14 days.

Original standard delivery charges will be refunded where required by law. Return postage costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery with your order number and photo evidence.

We will arrange a replacement, repair, or refund in line with your consumer rights. Please allow 28 working days for your refund / exchange to be processed.

If you have any questions about returns or refunds, please contact us via our contact us page.

Who pays for the return?

If you are returning a product because of an error by our team, all costs will be covered by us. If you are returning the product yourself, we advise you to use a tracked service. We cannot be held responsible for lost returns which result from your choice of courier. Please keep proof of return receipt until you have received an email from us confirming that we have processed the return and refunded you.

What happens if I miss the delivery from your courier?

The courier will leave you a card to explain they attempted to deliver your purchase. They will leave information about what to do next. Please follow these instructions and either try and arrange a re delivery or collect from your local courier depot.

What happens if my parcel and items arrive damaged?

We make every effort to ensure parcels are packed carefully to minimise any damage during transit. However unfortunately this may happen for reasons out of our control.

If this does happen, you are able to refuse delivery of your parcel when the courier delivers it to your door, and we will pay for its collection from them.

If you have already received your parcel and found it to be damaged, please contact us immediately through our contact us page with your order ID and picture evidence attached and we will happily assist you.

Is a signature required for delivery?

Signatures are usually only required for specific deliveries. A signature is typically required for special delivery. Standard items often only require a photo or scan upon delivery, rather than a signature.

Do you deliver outside of the UK?

No unfortunately we do not. We only deliver to the UK Mainland.