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Privacy Policy

Baseload Supplements (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or purchase our products.

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1. Who We Are

​Baseload Supplements operates an online retail business selling nutritional supplements in the Mainland United Kingdom only.

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For data protection purposes, Baseload Supplements is the data controller responsible for your personal data.

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2. Information We Collect

We may collect and process the following types of personal data:

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a) Information You Provide

  • Name

  • Billing and delivery address

  • Email address

  • Phone number

  • Payment details (processed securely by third‑party payment providers)

  • Account login details

  • Any information you submit via contact forms, reviews, or emails

 

b) Information Collected Automatically

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our website

  • Cookies and tracking technologies

 

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders

  • Deliver products and manage returns

  • Communicate with you about your orders

  • Provide customer support

  • Improve our website and services

  • Comply with legal and regulatory obligations

 

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity – to fulfil your order

  • Legal obligation – for tax and regulatory compliance

  • Legitimate interests – to operate and improve our business

 

5. Marketing Communications

At Baseload Supplements, we may use your personal data to send you marketing communications where you have opted to receive them.

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What We Send

Marketing communications may include:

  • Product launches and restocks

  • Promotions, discounts, and special offers

  • News, updates, and content related to Baseload Supplements

  • Information about events, partnerships, or campaigns

 

How We Deliver Marketing

We may send marketing communications via:

  • Email

  • Social media advertising (including tailored or “custom audience” ads based on your interactions with our brand)

 

Lawful Basis

We will only send you marketing communications where:

  • You have given explicit consent, or

  • You are an existing customer and have not opted out of receiving marketing (soft opt-in, where applicable)

 

Your Choices

You have full control over your marketing preferences:

  • You can unsubscribe from emails at any time by clicking the “unsubscribe” link in any marketing email

  • You can contact us at any time to opt out of marketing communications

 

6. Sharing Your Information

We may share your data with trusted third parties only where necessary, including:

  • Payment processors

  • Delivery and courier services

  • Website hosting and IT service providers

 

All third parties are required to handle your data securely and in accordance with the law.

 

7. Cookies

Our website uses cookies to:

  • Enable essential site functionality

  • Analyse site traffic and performance

  • Improve user experience

 

You can manage or disable cookies via your browser settings. More information is available in our Cookie Policy.

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8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

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However, no website or data transmission is completely secure.

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9. Data Retention

We keep your personal data only for as long as necessary:

  • Order and transaction records are retained for legal and tax purposes

 

10. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time

 

To exercise any of these rights, please contact us via our website.

 

11. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. The version posted on our website will always be the most current.

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13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us via our contact us page.

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You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

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